Privacy Policy for Cell Pros

Effective Date: May 13, 2025

At Cell Pros, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including our website, repair services, and SMS communications.

Information We Collect:
- Contact Information: Name, phone number, email, and address provided during repair bookings or form submissions.
- Device Information: Details about your device (e.g., model, serial number) for repair purposes.
- Usage Data: Website interactions, such as pages visited, collected via cookies (with consent).
How We Use Your Information:
- Process repair requests and provide customer support.
- Send SMS updates on repair status, appointment reminders, and promotional offers (with explicit opt-in consent).
- Improve our services and website functionality.
SMS Consent:
- By opting in, you agree to receive automated messages from Cell Pros for repair updates, reminders, or promotions.
- Msg & data rates may apply. Reply STOP to opt out, HELP for assistance.
Data Sharing:
- We do not sell or share your personal information with third parties, except as required by law or to complete repairs (e.g., with device manufacturers).
Data Security:
- We use industry-standard encryption and security measures to protect your data.
Your Rights:
- Access, update, or request deletion of your data by contacting us at support@cellprosfresno.com or 559-961-7767.
- Opt out of marketing messages at any time by replying STOP or updating preferences.
Contact Us:
- For questions, reach us at support@cellprosfresno.com, 559-961-7767, or Cell Pros, 3075 W Ashlan Ave, Fresno, CA 93722.

We may update this policy periodically. Check this page for the latest version.

Terms of Service for Cell Pros

Effective Date: May 13, 2025

By using Cell Pros’ services, including our website, repair services, and SMS program, you agree to these Terms of Service.

Services:
- Cell Pros provides repair services for electronic devices, subject to availability and assessment.
- Repairs are warranted for 90 days against defects in workmanship or parts.
SMS Program:
- By opting in, you consent to receive automated SMS for repair updates, appointment reminders, and promotions.
- Msg & data rates may apply. Reply STOP to unsubscribe, HELP for support.
- Message frequency varies based on repair status or promotions.
Payment:
- Payment is due upon completion of repairs unless otherwise agreed.
- Failure to pay may result in retention of your device until payment is received.
Liability:
- Cell Pros is not liable for data loss during repairs. Back up your device before service.
- We are not responsible for pre-existing damage or issues not covered by therepair.
Termination:
- We reserve the right to refuse service for non-compliance with these terms.
Contact Us:
- For support, contact support@cellprosfresno.com, 559-961-7767, or visit Cell Pros, 3075 W Ashlan Ave, Fresno, CA 93722.

We may update these terms periodically. Review this page for the latest version.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.